Tenancy Emergency Maintenance Contacts

 

What do I do if I have an out of hours emergency (normal office hours being Monday to Friday 9am to 5pm)?

 

If you have an extreme emergency such as a gas leak or you require a locksmith, plumber or central heating engineer, please call the emergency numbers provided below and please submit the details of your situation here:

Report Maintenance Issue

 

Please note if you use one of the following services and the call out is not deemed an emergency the charge will be allocated to you.

 

We should also note that your landlord may have a SCOTTISH GAS HOMECARE AGREEMENT. You will have been given these details at your move in if they are applicable however, should you have any problems with your boiler please contact SCOTTISH GAS in the first instance on 0800 107 7798 quoting your landlords name and the property address. This should be done before calling out an emergency contractor.

 

Gas Emergency:

We rarely pay attention to our gas service until it goes wrong but when it comes to the safety of your home and family it pays to be prepared. Watch the short videos at the below web address, on various aspects of gas and carbon monoxide safety and make sure that you know what to do in an emergency: http://www2.nationalgrid.com/UK/Safety/Gas-Safety-Videos/

In the case of an emergency, please phone the National Grid Service Emergencies on 0800 111 999

 

Plumbing/ Central Heating Emergency:

Please phone Affordable Plumbing & Heating 07851 300 842.

If you phone this number, please be aware that your call may not be answered immediately, but if you leave your name, phone number and a brief, clear message, you will receive a response within a reasonable timeframe.

 

Electrical (heating or lighting) Emergency:

Please phone CB Electrics 07894 020266.

If you phone this number, please be aware that your call may not be answered immediately, but if you leave your name, phone number and a brief, clear message, you will receive a response within a reasonable timeframe.

 

Complete loss of power:

Please phone Scottish Power freephone 105

 

Locksmith:

Please phone CaleyLock Edinburgh Ltd 0131 553 6792.

If you have locked yourself out of the property the charge will be payable by you.

 

Glazier:

Please phone Trinity Glazing Ltd 0131 555 3539

 

Additional helpful information:

If you are experiencing water ingress from a property above and you can’t contact your neighbour, please phone Edinburgh City Council on 0131 200 2000

 

Please note:

If you have a fault that you think is an emergency, you must report this as soon as possible. For instance, if the properties heating or hot water is not working, this should be reported as soon as you discover the fault. Do not leave it until the end of the day as we cannot guarantee that an engineer will be able to visit the same day.

 

If the office is not open, you can leave a message on our voicemail and we will deal with the problem first thing on the next working day.

 

You may be held liable for further damages caused as a result of delaying reporting a fault.